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We aim to despatch within 24 hours and use First Class Royal Mail post. Usually they arrive with the next day or two.
Overseas deliveries take longer depending on country.
We do not issue tracking information but If the shoes have not arrived after a week we can do so.
We do issue tracking information for overseas deliveries
Yes, of course you can return the shoes at any time within 28 days for any reason.
We will issue a full refund as soon as we receive the return in good condition.
Yes, we will swap size or style. We want you to completely happy with the shoes.
Should the swap not be satisfactory we will refund without problem.
Unfortunately no. This is because we would have to carry twice as much stock.
Most shoe brands only carry full sizes for this reason. We always suggest trying the full size bigger but are happy to swap.
Yes, Click the ‘Pay by card’ button on the Payment page. You do not need a Paypal account.
Your payment information is sent to Paypal. Solatio Shoe Company does not receive any of your card details. Refunds are handled by Paypal. Any Payment disputes are handled by Paypal. This is the most secure arrangement possible.
We have traded since 2011 without problem and pride ourselves on being an efficient and friendly service.
We only sell Solatio shoes online exclusively on this website. This enables us to sell at a realistic price. Retail operations increae costs quite considerably.
Be assured that we will swap or refund promptly if you receive the shoes and they do not fit , or are unsuitable in any way.
We replenish stock in September and March. Sizes and styles can be sell out so we recommend keeping an eye on this website where stock levels are updated weekly.
It is important that we resolve any issues speedily. Please email us or send a message on the Contacts page of this website.
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